Shipping FAQ
Order Processing Time*
As a result of a surge in orders, as well as our commitment to enhanced safety measures in our warehouse, it may take a little longer than usual to process, pack, ship, and receive your orders. For an update on USPS Shipping times, click here. See other COVID-19-related questions here.
Expected Shipping Times
We are proud to ship exclusively through the United States Parcel Service. Shipping times vary according to the destination of your package. Please visit the USPS.com website for a shipping time estimate.
You will receive an email notice when your order ships, with a tracking number for each package. You can visit the USPS.com website to your order and find out your expected* delivery date.
*This is a guideline only, not a guaranteed shipping time. Delivery times vary by location and are subject to change.
Shipping Costs
You pay only what it costs to ship your package - we never charge extra handling fees!
When you provide a postal code on the shopping cart checkout page, you will receive our most accurate shipping rate quote based on the items in your cart. We use your postal code and the weight of your order to calculate and to obtain the shipping quote directly. You will be charged the actual dollar value of the shipping quote displayed during checkout.
Although we make every effort to ensure these quotes are accurate, we reserve the right to refuse orders with major discrepancies between shipping quote and our actual shipping cost.
We offer Free* Shipping for online orders with a product subtotal of $75 or more, excluding taxes and charges. Learn more about our Free* Shipping policy here.
Tracking Your Order
When your order is shipped from our warehouse, you will receive an email to confirm that your order was shipped and to provide you with a tracking number for each package in your order.
Visit the USPS.com website to track your order and find out your expected delivery date.
If you have an online MEINTU account, you can track your orders by logging in.
Learn more about tracking your order online.
Delivery Attempts
USPS will attempt to deliver your package once. If no one is home your package will be delivered to the USPS Post Office for your area (the location will be indicated on the USPS Delivery Notice Card, or you can log into your account and view the order tracking information for details).
You are responsible for picking up the package from the USPS Post Office. USPS will hold items for 15 days before returning them to sender (see 'Items Returned to Sender' for details on our policy). Government issued ID and proof of address will be required at your USPS Post Office location (for further details visit USPS.com).
If you would prefer, you can, during the point of order, request to have your package delivered directly to your local post office! Avoid delivery delays and pick up your order where and when it is convenient for you! Choose the post office near your home, office or even your cottage!
Items Returned to Sender
In the event that an order is returned to MEINTU as undeliverable due to addressing errors, refused at the point of delivery or not picked up from their USPS Post Office location within the requisite amount of time, we will make three attempts to contact the purchaser. If the purchaser does not respond within 5 business days following the receipt of the returned item, MEINTU reserves the right to begin the refund process.
For any items that are undeliverable or Returned to Sender due to addressing errors, or packages that are Returned to Sender because they are refused at point of delivery or not picked up from their USPS Post Office location within fifteen business days, we will provide a refund less shipping fees. All shipping fees (including any additional return shipping fees, as determined by USPS) will be deducted from the refund amount. A restocking fee may also be charged, at the discretion of MEINTU.
Some orders may be re-shipped, at MEINTU's discretion. All returned orders will be handled on a case-by-case basis.
Lost or Stolen Packages
Before calling to report your package missing, registered users should check their order status by logging in to your account . If there hasn't been an attempted delivery and you are unable to track your package online, please let us know. We will contact USPS on your behalf to locate your package.
Until a missing package has been returned to MEINTU or declared officially lost by USPS, we are unable to re-ship or refund the order. If you cannot wait for the investigation to be completed, you have the option to place a second order (paid in full). When the missing package investigation is complete, you may return the first order (if it is delivered), or we will provide a refund (if it is declared lost).
Found Orders: Will be delivered to you immediately and the investigation will be closed. No further action is required.
Undeliverable Orders (Shipping, Labeling or Other MEINTU Errors): Will be returned to MEINTU and we will re-ship it to you at no cost.
Undeliverable Orders (Address, Postal Code or Other Customer Errors): Will be returned to MEINTU. We will provide a refund for the order less shipping costs (see Items Returned to Sender, above).
Orders Declared Lost or Stolen: On a case by case basis, we will refund or replace the order at no additional cost.
Taxes
As required by United States law, taxes will be applied to your total order (cost of goods plus all shipping fees). This will be reflected in your order total at checkout. All applicable taxes will be charged based on the state your order is being shipped to.
Some orders shipping to Canada may be subject to additional import taxes, duties, or brokerage fees upon delivery. These charges are the customer's responsibility.
As a result of a surge in orders, as well as our commitment to enhanced safety measures in our warehouse, it may take a little longer than usual to process, pack, ship, and receive your orders. For an update on USPS Shipping times, click here. See other COVID-19-related questions here.
Expected Shipping Times
We are proud to ship exclusively through the United States Parcel Service. Shipping times vary according to the destination of your package. Please visit the USPS.com website for a shipping time estimate.
You will receive an email notice when your order ships, with a tracking number for each package. You can visit the USPS.com website to your order and find out your expected* delivery date.
*This is a guideline only, not a guaranteed shipping time. Delivery times vary by location and are subject to change.
Shipping Costs
You pay only what it costs to ship your package - we never charge extra handling fees!
When you provide a postal code on the shopping cart checkout page, you will receive our most accurate shipping rate quote based on the items in your cart. We use your postal code and the weight of your order to calculate and to obtain the shipping quote directly. You will be charged the actual dollar value of the shipping quote displayed during checkout.
Although we make every effort to ensure these quotes are accurate, we reserve the right to refuse orders with major discrepancies between shipping quote and our actual shipping cost.
We offer Free* Shipping for online orders with a product subtotal of $75 or more, excluding taxes and charges. Learn more about our Free* Shipping policy here.
Tracking Your Order
When your order is shipped from our warehouse, you will receive an email to confirm that your order was shipped and to provide you with a tracking number for each package in your order.
Visit the USPS.com website to track your order and find out your expected delivery date.
If you have an online MEINTU account, you can track your orders by logging in.
Learn more about tracking your order online.
Delivery Attempts
USPS will attempt to deliver your package once. If no one is home your package will be delivered to the USPS Post Office for your area (the location will be indicated on the USPS Delivery Notice Card, or you can log into your account and view the order tracking information for details).
You are responsible for picking up the package from the USPS Post Office. USPS will hold items for 15 days before returning them to sender (see 'Items Returned to Sender' for details on our policy). Government issued ID and proof of address will be required at your USPS Post Office location (for further details visit USPS.com).
If you would prefer, you can, during the point of order, request to have your package delivered directly to your local post office! Avoid delivery delays and pick up your order where and when it is convenient for you! Choose the post office near your home, office or even your cottage!
Items Returned to Sender
In the event that an order is returned to MEINTU as undeliverable due to addressing errors, refused at the point of delivery or not picked up from their USPS Post Office location within the requisite amount of time, we will make three attempts to contact the purchaser. If the purchaser does not respond within 5 business days following the receipt of the returned item, MEINTU reserves the right to begin the refund process.
For any items that are undeliverable or Returned to Sender due to addressing errors, or packages that are Returned to Sender because they are refused at point of delivery or not picked up from their USPS Post Office location within fifteen business days, we will provide a refund less shipping fees. All shipping fees (including any additional return shipping fees, as determined by USPS) will be deducted from the refund amount. A restocking fee may also be charged, at the discretion of MEINTU.
Some orders may be re-shipped, at MEINTU's discretion. All returned orders will be handled on a case-by-case basis.
Lost or Stolen Packages
Before calling to report your package missing, registered users should check their order status by logging in to your account . If there hasn't been an attempted delivery and you are unable to track your package online, please let us know. We will contact USPS on your behalf to locate your package.
Until a missing package has been returned to MEINTU or declared officially lost by USPS, we are unable to re-ship or refund the order. If you cannot wait for the investigation to be completed, you have the option to place a second order (paid in full). When the missing package investigation is complete, you may return the first order (if it is delivered), or we will provide a refund (if it is declared lost).
Found Orders: Will be delivered to you immediately and the investigation will be closed. No further action is required.
Undeliverable Orders (Shipping, Labeling or Other MEINTU Errors): Will be returned to MEINTU and we will re-ship it to you at no cost.
Undeliverable Orders (Address, Postal Code or Other Customer Errors): Will be returned to MEINTU. We will provide a refund for the order less shipping costs (see Items Returned to Sender, above).
Orders Declared Lost or Stolen: On a case by case basis, we will refund or replace the order at no additional cost.
Taxes
As required by United States law, taxes will be applied to your total order (cost of goods plus all shipping fees). This will be reflected in your order total at checkout. All applicable taxes will be charged based on the state your order is being shipped to.
Some orders shipping to Canada may be subject to additional import taxes, duties, or brokerage fees upon delivery. These charges are the customer's responsibility.